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ARB fridge freezer review
#1
My new ARB arrived today and my testing begins. I need to be confident that this unit will work correctly before I lose any more medication. I am currently able to use only 110 for testing as I can not deploy my solar panels where I am right now except for brief testing.

The last ARB worked great for about three weeks. Then it got a bit buggy and would work intermittently. I was able to get about three days use and then it would start warming up instead of staying cool.

The company I purchased it from, off of eBay, is no longer an eBay seller. When I complained they said I had to ship the unit back to them at my expense. Eventually I ended up on the phone with ARB and they sent me a Return Authorization and a pre paid shipping label. After they received it I emailed and got no response from ARB. I then called (and I admit I lost my shit) when the tech told me that it worked perfectly and nothing was wrong with it. He did eventually admit that there is sometimes a “ghost in the machine” and mailed me a new unit.

He also emailed me with specs for the units that are undisclosed to the public, since I told him I had lost some very expensive medication. Here is his email:

“”Debra,

I have tested your fridge over the last 3 days and I have not been able to find anything wrong with is at all. As I said during our discussion on Friday I will be sending you a new fridge today, this will rule out an intermittent issue in your current fridge not revealing itself during testing. I would like to also restate that the ARB Fridge was never designed to store medication or act as mobile medical cooler mainly due to the fact the the fridge does not have as accurate temp holding ability as fridges that are designed for the purpose you are using it for do.

The ARB fridge can have as much as a 8 degree temp difference from the bottom of the cabinet (where the temp is read by the fridge) and the top of the cabinet. There is also a 4 degree temp difference from the display and the actual temp at the bottom of the cabinet. All these things wouldn't really effect your lunch but when it comes to keeping meds cold this all could be a huge concern.””

[Image: c6b4a7b776709821900c93635301ee06.jpg]

And now my testing begins. I’ll take you all along on the ride, and if I have any problems I’ll crowd source them with all of you.

Anything I should try or do? Let me know.




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  • AbuelaLoca (09-13-2018), Texjbird (09-15-2018)
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#2
Thanks for posting his reply and letting us know of the temperature variance.

Sorry you had the problems but good for ARB to have stepped up.

I never buy from EBay sellers anymore, too flaky. Amazon has a good return policy for most items, I’d trust them before any EBay seller.
They say when you get older two things happen, one is you lose your memory and the other, I forget.

Organized people are simply too lazy to search for stuff.
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#3
(09-13-2018, 02:34 PM)TWIH Wrote: ....I never buy from EBay sellers anymore, too flaky. Amazon has a good return policy for most items, I’d trust them before any EBay seller.

I was shopping price. I had $800 to spend. Amazon was almost a hundred more. I was banking on the 3 year manufacturers warranty, and they did back the unit.







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#4
Just a passing thought -- when you were having problems with it, was your rig not level? I faintly remember something about not being level that can make it go whacko. But I know almost as much about refrigeration as I do electricity, which is less than nothing.
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#5
(09-13-2018, 08:17 PM)TrainChaser Wrote: Just a passing thought -- when you were having problems with it, was your rig not level? I faintly remember something about not being level that can make it go whacko. But I know almost as much about refrigeration as I do electricity, which is less than nothing.


Thanks, it was level. I believe these can have a slight incline, but I made sure it was level.

It made it to zero degrees and froze my ice packs in about four hours. That seems promising.


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#6
I think I would get a fridge thermometer and keep it at the level that the meds are kept at. You would think that they would mount their sensor midway.
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  • Blanch (09-13-2018)
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#7
(09-13-2018, 08:43 PM)justjim Wrote: I think I would get a fridge thermometer and keep it at the level that the meds are kept at. You would think that they would mount their sensor midway.


I agree.

I also believe a lot of people use refrigerated medication ( think insulin ) and that failing to inform people that there is a 10 degree variation in their specs is rather untruthful.

I hope this fridge works well.
I will say the replacement was excellent customer service.



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#8
Sounded to me like he was stating things that are characteristic of every common refrigerator-
Neither my home, nor Indel, fridges have a uniform temp-
Does every, or even any, person who refrigerates say, insulin, have an official, certified medication fridge?
No.
That just Silly. More like 'CYA'
Sometimes dweller in 236k miles '07 Grand C-van w/ a solar powered fridge and not much else
[-] The following 1 user says Thank You to MN C Van for this post:
  • Blanch (09-14-2018)
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#9
Sry Blanch, stepped on your post
Sometimes dweller in 236k miles '07 Grand C-van w/ a solar powered fridge and not much else
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#10
I guess so, but this isn’t a very big fridge, so I would expect some swing in temp, but 10 degrees seems like a lot.

Lots of online complaints about these ARBs not holding temp. So it has to be a known issue. If I had it all to do over again I would buy an Engel.


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